FAQs

Placing an order

Items can be purchased on our website using our shopping cart facility or by telephoning us on 01581 300245.  

Please note you can checkout using the Guest checkout option, opening an account is not mandatory.

If you have any queries or encounter any problems, please contact us by telephone or email.

 

Delivery Charges

For U.K. customers, purchases are generally posted by Royal Mail with options of  1st class, 2nd class, 1st class signed for and Special Delivery.  We may also use express couriers.  P&P charges are calculated by weight and start at £1.25 + VAT (2nd class).  You can check shipping costs by clicking on the Estimate shipping tab in the shopping cart screen.  

Please note that the Channel Islands and the Isle of Man are included under the U.K. postal zone.

For shipping outside U.K., we generally send items by Royal Mail Airmail.  Shipping charges are calculated by weight.  You can check shipping costs by clicking on the Estimate shipping tab in the shopping cart screen.

 

Delivery Times

We aim to despatch items within 1 business day of receipt of order.

Worldwide items are sent by Royal Mail Airmail and should arrive within a week for European addresses and within 2 weeks for the rest of the world.  Please note that post can get delayed which is a circumstance beyond our control.

If an item is temporarily out of stock, we will contact you and advise when the item will be available and ready for despatch.

Please note that although we endeavour to post all items as promptly as possible, we cannot guarantee delivery times of items send via postal services.

 

V.A.T.

All our prices include VAT at 20%. A VAT invoice will be included with your order.

 

Returns Procedure

We are confident that you will be very pleased with any purchases that you make from The Tartan Bunting Co..  All items are carefully checked before they are despatched.

If you wish to return an item(s) please contact us by email within 14 days of your receipt of the goods, advising us of the reason for return and we will refund you.  Please note that there is a re-stocking charge of 15% on goods returned that have originally been ordered in error or are not required.

Please note that made to order bunting is non-returnable.